Overview of Root Cause Analysis


This self-paced, web-based training program provides learners with an overview of root cause analysis methodology and techniques. The learners will gain an appreciation for the need to identify the root cause to prevent problems from recurring and be introduced to a four step approach for addressing root causes. Common barriers to effectively deal with root causes are explored; solutions to those barriers are suggested.

Root Cause Analysis is presented as a four-step process. In the first Step, Form and Focus the Team, techniques to start up a team and understand the problem at hand are covered. In Step 2, Find the Root Cause, the role of chains of causes with the use of investigative techniques to construct a solid data trail leading to the root cause is covered. In the third Step, Fix the Root Cause, decisions matrices to evaluate potential solutions and select a robust, sustainable solution are explored. Step 4, Finalize Solutions, covers actions to ensure the gains are held. The course concludes with 10 common barriers to effectively address root causes with solutions to overcome those barriers.

System requirements include:

  • Operating system: Windows XP, Windows Vista or Windows-7 through Windows 10, Mac OS X 10.5 or later
  • Browser: IE-6 or higher, Firefox, Google Chrome, Safari Most recent versions of all.
  • Audio capability including speakers or headphone is required.


  • What constitutes a root cause?
  • The need for fact-based decision making.
  • How to use a Problem Statement to focus the team.
  • Use of Cause and Effect relations and the Five-Whys (plus other investigative tools) to identify the root cause.
  • Techniques to determine if a solution candidate is practical, feasible and cost-effective.
  • How to leverage root cause gains


 Upon completion of this eLearning, you will be able to:

  • Understand the importance of getting to the root cause of a problem to assure that it is eliminated for good.
  • Start a trail to the root cause starting with symptoms of the problem.
  • Appreciate the need for data and investigative tools to identify the root cause.
  • Be familiar with techniques to screen candidates to select the most appropriate solution.
  • Initiate measures to ensure the gains made are held.
  • Recognize common barriers to root cause analysis and apply techniques to overcome those barriers.

Target Audience

  • Managers
  • Supervisors
  • Engineers
  • Quality Professionals
  • Problem-Solving Team Members
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Time Requirement


Web-Based 2 hours $34.50

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