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Root Cause Analysis with Corrective Action


Description

This self-paced, web-based training program provides learners with a solid foundation in root cause analysis methodology and techniques. The learners will gain an appreciation for the need to identify the root cause to prevent problems from recurring and will be versed in a four step approach to address root causes. Common barriers to effectively deal with root causes are explored; solutions to those barriers are presented.

Root Cause Analysis is defined as a four-step process. In the first Step, Form and Focus the Team, techniques to start up a team and understand the problem at hand are covered. In Step 2, Find the Root Cause, the role of chains of causes with the use of investigative techniques to construct a solid data trail leading to the root cause is covered. In the third Step, Fix the Root Cause, decisions matrices to evaluate potential solutions and select a robust, sustainable solution are explored. Step 4, Finalize Solutions, covers actions to ensure the gains are held. The course concludes with 10 common barriers to effectively addressing root causes with solutions to overcome those barriers.

A 76-page Root Cause Reference Guide accompanies the training program as a PDF. The first half of the Reference Guide recaps the key points of the course content, lesson-by-lesson; the second half includes valuable forms, checklists, and worksheets designed to help practitioners identify and address root causes.

System requirements include:

  • Operating system: Windows XP, Windows Vista or Windows-7 through Windows 10, Mac OS X 10.5 or later
  • Browser: IE-6 or higher, Firefox, Google Chrome, Safari Most recent versions of all.
  • Audio capability including speakers or headphone is required.

Topics

  • What constitutes a root cause?
  • The need for fact-based decision making.
  • The proper formulation of a Problem Statement to focus the team.
  • How to use Cause and Effect relationships (such as chains of causes and interrelationships) and investigative tools such as the Five-Whys, Comparative Analysis, Timeline Analysis (plus other investigative tools) to identify the root cause.
  • Techniques to determine if a solution candidate is practical, feasible and cost-effective.
  • Leveraging root cause gains.
  • Identifying and overcoming common root cause barriers.

Objectives

Upon completion of this eLearning, you will be able to:

  • Establish an effective team environment.
  • Clarify what the problem is and is not.
  • Blaze a trail to the root cause starting with symptoms of the problem.
  • Use data and investigative tools to identify the root cause.
  • Employ decision matrices to select the most appropriate solution.
  • Initiate measures to ensure the gains are held.
  • Recognize common barriers to root cause analysis and apply techniques to overcome those barriers.

Target Audience

  • Managers
  • Supervisors
  • Engineers
  • Quality Professionals
  • Problem-Solving Team Members
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Media

Time Requirement

Cost

Web-Based 5 hours $69.00
 









 
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