Internal Quality Audits ISO 9001: 2008

Description

This two-day workshop focuses on the principles and practices of value added internal audits. It will help participants interpret the meaning and intent of the ISO 9001:2008 requirements as well as view the standard from an auditor’s perspective. It provides the knowledge necessary to plan, assess and report on the conformance and effective implementation of the Quality Management System (QMS). For existing internal auditors, it will enhance and improve their understanding of the corrective action system and the components of a process based internal audit program. The instructor will guide students through group exercises and open forum discussions so they can return to work and apply what they’ve just learned.

Workshop Topics

• Interpretation of ISO 9001:2008 requirements – Process driven
• Overview of auditing
• The Process approach - (includes group exercise)
• The PDCA methodology
• Audit planning
• Pre-audit activities - (includes group exercise)
• Audit execution – Process based auditing
• Audit tools and techniques
• Generating audit findings - (includes group exercise)
• Preparing audit conclusions – The audit report
• Follow up activities
• Corrective action - (includes group exercise)
• Common pitfalls

Objectives

• Align the requirements of ISO 9001:2008 with the processes of the Quality Management System
• Apply the process approach and the PDCA methodology to the planning and conducting of internal audits.
• Apply interviewing techniques.
• Collect and record objective evidence of compliance as well as non-compliance.
• Identify opportunities for improvement.
• Identify and report audit findings.
• Evaluate the adequacy of a corrective action response.
• Verify implementation and effectiveness of corrective actions.

Target Audience

• Anyone responsible in developing, implementing, and/or maintaining a Quality Management System.
• Anyone responsible for conducting, managing, or participating in internal audits.
• Individuals who need a good understanding of the requirements of ISO 9001:2008 and the corrective action system.